Galaxy buds pro not connecting to Wearable app

[usern3uKFhXY7i]

I have a new pair of Galaxy Buds Pro that wont connect to the Wearable app. I tried everything. I need assistance 

[coopaloop]

Try restart the Bluetooth

[SamsungRei · Accepted solution]

@usern3uKFhXY7i I understand how frustrating this is. Unfortunately, if the Buds are not connecting to the Wearables app, they will need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 

3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5.UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix