Original topic:

Z fold 6 apps not fully loading

(Topic created: 08-24-2024 06:10 AM)
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Womac
Constellation
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Fold & Flip Phones

I have a couple of apps (NFL, Star Wars Bounty Hunter) that won't work on my z fold 6. I've tried the uninstall/reinstall trick and it still doesn't work. Any help would be appreciated 

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STRANGLEFIZZ
Galaxy
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Fold & Flip Phones
Well I don't know what to tell you.I got the NFL application, and it works fine on my navy. Z fold six it doesn't give me any issues
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Womac
Constellation
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Fold & Flip Phones
This is the screen I get when I open the nfl app. Nothing happens when I try to tap to refresh 1724504962398_1724504962384_0.jpg
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello Womac, Welcome to the Community. We know how frustrating it is when apps are not working.

In addition to uninstalling and reinstalling the apps, try the following:

1. Try opening the apps when connecting to Mobile data

2. Open the apps on a different Wi-Fi network

3. Reset your network settings (You will need to reconnect to Wi-Fi networks and Bluetooth devices) Phone Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings

Let us know if this helps.

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Womac
Constellation
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Fold & Flip Phones
I have tried this several times with no success. If I reinstall the NFL app it works the first time I open it. If I open it again it gives me an oops... error screen.
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Thank you for following up. Are your other apps working as expected?

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Womac
Constellation
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Fold & Flip Phones
Yes my other apps work great, everything else on my phone works perfectly
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Thank you for confirming. If you are only experiencing this behavior from the NFL app, you will need to reach out to the app developer for assistance.