Z Flip 6 Troubleshooting Buttons

[ignoic]

Hey all! I recently got a Z Flip 6, new from Samsung. Unfortunately, out of box, the volume down button only worked intermittently and now has stopped working. I have worked up all the software issues from restarting, restarting in safe mode, dinking around the settings, etc, to no avail. I went to a Samsung auth repair shop and they said they couldn't fix it, and as many have stated, Samsung is known for their Quality Customer Service (tm) (/s) and was less than helpful despite still being in warranty. I know for a fact that I haven't dropped it nor wet the phone - I've been babying it since folding screens still scare me. Anyone have the same issue? And if so, what did you do to fix it?

[BlueSkies]

I personally don't have a flip but I had a similar issue where the volume would get stuck after I connect to Bluetooth. I reconnected my Bluetooth device and set the volume all the way up and then disconnect the Bluetooth device. That's how I got mine to work

[Samsung_Moderator · Accepted solution]

Hello ignoic, Welcome to the Community. We understand how frustrating it is for the volume button to not work.

Here is a link with tips for when there is a concern with the buttons: https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto...

You can also take a microfiber cloth and clean around the button to make sure there is no debris.

If you have a case on the phone, try removing the case.

If troubleshooting steps are not helpful, the phone will need to be evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.