Z flip 6 replacement option

[Munyakay]

Have had this phone for less that a month, with screen defects since day 1, has reached out to get help bit all I am being offered is a repair service not a replacement, for a matter I explained to customer service way before my return period was over, and I made it clear I wanted another device.

So frustrating to have nobody owning the mistake and taking full responsibility of the issue, but instead just keep stalling to make sure I get to a point I'm past the 15 day return period.

Does anybody here know who/where I can escalated this to? 

[Samsung_Moderator · Accepted solution]

Hello Munyakay, Thank you for being part of the Community. We understand it is very disappointing for any manufactured product to fail.

If you receive a defective product when purchasing from Samsung.com, you have a 15-day return period in which to return your phone. You can then purchase another device of your choosing. Please see this link for the return policy: https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy

Samsung believes in building quality products and makes every effort to meet all customer expectations. Samsung offers a full one-year manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed. You can read more about the warranty coverage here: https://www.samsung.com/us/support/warranty/

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/