Wi-Fi and Bluetooth not turning on and will not connect

[JRKing69]

Has anyone gone thru and issue with the latest software update UI 6.0, after I installed it my wifi and bluetooth stop working did everything to it nothing work contacted Samsung nothing got advice to get a new phone which is not right..now I have a z fold 4 with 5 payment left with it not working right cause of a software download…has anyone had this issue fix yet.

[JRKing69]

Yeah i have an appt on the 26 let see what they say then...hopefully is something easy..wish me luck..

[neilth]

Yes, good luck. I'm hoping it's a quick fix for you.

[Samsung_Moderator · Accepted solution]

Hello JRKing69, Welcome to the Community. We understand how frustrating it is when you are unable to use Wi-Fi on your phone.

Troubleshooting for Wi-Fi connection include:

1. Reset the settings. Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings

2. Test in Safe Mode. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode 

3. Clearing the cache partition.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

4. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

For Wi-Fi connection concerns, you can try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

For Bluetooth connections, try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001226/ 

If the Wi-Fi and Bluetooth are still not turn on after the reset and/or you are still unable to connect to Wi-Fi/Bluetooth, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html