Original topic:

WARRANTY?

(Topic created: 06-15-2025 03:47 PM)
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Zflip5screen
Constellation
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Fold & Flip Phones

I bought refublished samsung z flip 5 about a 7 months ago now the screen is dead anD in my country Georgia official representatives are saying that it had 6 month guarantee period and they are not fixing the problem.

WHAT TO DO?

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GaryB82
Galactic Samsung Care Ambassador
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Fold & Flip Phones

I apologize, but I may be misunderstanding. If you purchased the item seven months ago and it came with a six-month guarantee, that means it is one month past the warranty period. Therefore, you would be responsible for any repairs that may be necessary after the six months have elapsed.   I suggest contacting Samsung Support Directly since this is the US Support community 



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LongHiker
Galactic Samsung Care Ambassador
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Fold & Flip Phones

@Zflip5screen Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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