Software update glitched?

[mikuhat]

Hi so I was checking if I have nay software updates like security type of updates. My update is stuck on 0%, I restarted my phone to see if it would stop trying to update but now its stuck there. So every time i try to do something on my phone. The update loading keeps popping up. But still on 0%

[Samsung_Moderator]

Hello mikuhat, Welcome to the Community. We understand how concerning it is the phone is not starting properly.

Have you tried clearing the cache partition?

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

Let us know if this helps.

[mikuhat]

this did not help

[Samsung_Moderator · Accepted solution]

Thank you for letting us know those steps did not work. 

Try updating your phone with your computer using Smart Switch. Start with download Smart Switch for your computer by going to this link - https://www.samsung.com/us/support/owners/app/smart-switch 

Install the Smart Switch on your computer. Once done restart your pc to make sure that files needed are installed correctly. Then connect your phone using the cable that came with your phone to your computer. Then an option "Update" should appear.

If you are still unable to update the phone, we suggest backing up your device and doing a factory data reset. https://www.samsung.com/us/support/answer/ANS00062029/

As an alternative, you can have the phone serviced to have the update installed. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[Zcm92]

Have any other ideas?

[usercrEleRED3S]

I'm having the same issue on my s23 ultra.

[Zcm92]

I'm having the exact same issue. I have cleared my cache partition and that did not help either.

[Members_Hg0XcUj]

I am also having the same problem on my Flip3. Have restarted my phone a few times, cleared the cache, and have been connected to my home wifi the entire time.
The notification to update interrupts whatever frequently enough to make the phone pretty much useless.

I've found a temporary fix in setting updates to only download on wifi and turning the wifi off on my phone. This tells me the update has been paused, which stops the notifications, but is not sustainable long term.

**UPDATE**: Turned wifi back on so I could download some things for offline use, the attempt to download the update timed out after a few minutes with the message "No update available, will try again in 24 hours". And phone appears (finger crossed) to be working again with wifi for now