Ever since the last software update, my touch screen isn't responding properly. It never gave me any troubles before the update. At first my screen wouldn't respond at all until I did a force restart holding the power and volume down button. Now it responds but not all of the time. There's still a lot of times where it won't respond to touches and this is happening pretty often. My phone is the Flip 6.
If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered in the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
Have you gone to the support tab at the bottom of the page here (rt side) and done a diagnostic check on your device ? I would recommend starting there. Touchscreen is one of many things it tests
So I just ran it and of course it says everything is fine. It's a difficult problem because it isn't always giving the problem. If it was, I wouldn't be able to use the phone at all.
I mean, it only started doing this since the last software update. I wonder if I'm the only one experiencing this. I wonder if they did something wrong to the software that needs to be fixed.
