Samsung repair center stole my phone

[AJ1225]

I sent my phone in for a repair on November 24th, Samsung received it November 26th. It is now December 26th 1 month later. Since then I have not received any update on my phone and every time I call I'm told it was escalated and to call back in 2 days. No one has helped me and now when I click on the linked that was provided to me it says error unauthorized. I spent $1,200 on a phone that Samsung basically stole from me. Do not send your phone in for repair they will screw you over. 

[Robin621k]

Were you issued a ticket number at all?

[AJ1225]

Yes I was.

[Yamr]

Sounds like you got scamed by a Samsung impersonator

[AJ1225]

I thought the same but called the Samsung Experience store gave them my ticket number and its in the system but they dont know anything more

[Yamr]

Did you at least get a new phone or are you still waiting??

[AJ1225]

Waiting, been given the runaround non-stop

[MsVirgo87]

And this is exactly why when I was having issues with my phone I told Samsung reps that I was not sending them my phone because they never send u your phone back

[AJ1225]

I thought Samsung customer service would be better than this. Worst I've ever dealt with. They do not help at all now I'm out $1,200

[MsVirgo87]

Samsung customer service is most definitely the worst, I have seen so many bad reviews about them which is why I don't deal with them at all