An error has occurred while updating the device software

[Zeerak Naz]

On a cyan screen it says "An error has occurred while updating the device software." On Fold 3

[RedAceCard]

Ummm try factory reset if not then try to wait and or clear cache

[Zeerak Naz]

I've tried all of those, and I've been waiting since I think October.

[RedAceCard]

I'm stumped already that issue has not been heard of yet

[Samsung_Moderator · Accepted solution]

Hello Zeerak Naz, welcome to the Community! We understand how frustrating errors are when trying to update the phone.

We found this video with steps to recover the phone using Smart Switch. https://www.youtube.com/watch?v=1yXQUFrEWg4

If these steps are not help in restoring the phone, or you are unable to complete the steps, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html