Windows Hello Face and Fingerprint - Option currently unavailable

[userkopX5fZDeI]

Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app.  Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in.  All was working swell until yesterday.  Checked the camera using Zoom and works fine.

[userkopX5fZDeI · Accepted solution]

Found the solution:  https://www.samsung.com/hk_en/support/computing/fingerprint-sensor-does-not-work-after-updating-wind...

I had enabled Bitlocker so after the Windows latest update, the TPM in the Bios needed to be cleared.  Then i had to enter my Bitlocker drive encryption recovery key.  I restarted and booted directly into Windows and then the fingerprint sensor was enabled in device manager.