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Galaxy A53: Can't receive attachments from iPhone Users

(Topic created: 01-24-2024 06:30 PM)
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1amChrisL
Constellation
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A Series & Other Mobile

My Galaxy is about 1 year old.  About a month ago, I realized that all attachments sent from iPhone users would not be accepted?  My husband has the same phone, he does not have this problem?  I spent over 1 hr with Samsung Support and they claim it's an issue with iPhone and Samsung can't fix or help!

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1amChrisL
Constellation
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A Series & Other Mobile

UPDATE on my prior post from today:

Second call to SAMSUNG Support - took about 15 minutes this time!  He knew exactly what to do...turn Wi-Fi off and make sure data was on.  That's it, easy fix!  I wish the prior rep knew what to do!