I am facing a issue with my galaxy buds 2 where it's getting disconnected immediately with my galaxy A 73 5g. This happened after an software update 3-4 months ago. These buds get seamlessly gets connected to my watch without any issues. They get connected to my windows laptop and even other phones without any issues. I had tried all the options except factory reset my mobile. Is there any fix to this as it seems to be an issue with wearable app i believe. Not sure if this is deliberate as I see the same issue faced by a number of users without any solution. Please let me know if there is any fix to this.
If you've tried all the troubleshooting, you may also want to try the factory reset, and nothing is helping with the Bluetooth connection, we recommend submitting feedback to Samsung using the option in the Members app, under the Support tab. This will provide data logs from the phone to the developers.
You can also have the phone evaluated by a certified technician.
Hello Kjoshi, Welcome to the Community. We know it is frustrating when you are unable to use your earbuds.
It sounds like the phone may be the issue. Are any other devices connected to the phone's Bluetooth?
Have you tried resetting the network settings on the phone? Phone settings>General Management>Reset>Reset network settings (You will need to reconnect to all WI-Fi and Bluetooth devices)
Hi Thanks for the reply .I had tried all the options as i said. Even after resetting , wiping out cache there's no benefit. I am not able to connect other devices . Only my watch connects and I see some disruptions in that connection. Since hardware has not changed so suspect some library files or bluetooth driver can be an issue. This seems to be an issue with lots of users with some other high end phones also. Is it possible to update/troubleshoot the bluetooth libraries only. I had also tried resetting buds also.
If you've tried all the troubleshooting, you may also want to try the factory reset, and nothing is helping with the Bluetooth connection, we recommend submitting feedback to Samsung using the option in the Members app, under the Support tab. This will provide data logs from the phone to the developers.
You can also have the phone evaluated by a certified technician.
I will try the options suggested by the post mentioned above. closing the post also as seen some connectivity with phone and able to attend calls on buds without it getting disconnected. thanks
Also having similar issues. Lot's of reports around same timeframe people starting to have Bluetooth issues. Hope Samsung connects the dots. Likely a software update around then a bug was introduced. I've tried all troubleshooting and diagnostics and took phone to authorized service center. They don't think it's hardware.
