My new Frame Pro cannot see the Wireless One Connect Box. I have done lots of searching online, spoken twice to Samsung Tech Pros (they clearly did not know the product, one insisting that my TV would not work without the One Connect box being connected). I am not getting any response from the Text access, which tells me they’ll connect me right now to a Tech Pro - no response at all after that. 

The One Connect box shows only a white light on the side. Not matter what I do, it only shows white, not blue or even Red or Orange. (It has been reset multiple times, and I’ve gone through all the plug and unplug suggestions.) It seems the box is the fault. How do I get better access to tech support to get this thing replaced?