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‎02-16-2019
11:02 PM
(Last edited
‎08-15-2019
02:43 PM
by
Samsung_Stephan
My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
Solved! Go to Solution.
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‎09-15-2018 12:43 PM in
Washers and DryersStarted to spin but stopped. Won’t spin.
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‎09-15-2018 12:43 PM in
Washers and DryersCould the drain pump motor be going out?
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‎09-15-2018 01:10 PM in
Washers and Dryers- Mark as New
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‎11-25-2018 04:41 PM in
Washers and DryersI am having the same problem. Did you find out what was wrong?? How did you fix it
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‎04-22-2020 07:46 AM in
Washers and DryersLink does not work. Im having same issues
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‎04-22-2020 09:30 AM in
Washers and DryersJust to confirm have you tried calibrating your washer? You can do that by doing the following:
-Calibrate your washer.
Your washer senses the weight of your load to determine how much water to deliver. Recalibrating the weight detection ensures that the right amount of water is being used.
The two buttons to press for Calibration Mode varies between models, and you can see your user manual for the steps specific to your model. Here is the most common method:
Note: On some models, you do step 2 while the washer is already on. On other models, you start with the washer off, hold the two buttons, and then touch Power to turn on the washer while holding the buttons.
- Remove everything from your washer.
- Simultaneously press and hold Temp. and Delay End for 3 seconds until Cb appears on the display.
- Press Start/Pause. The tub will rotate back and forth for 1-3 minutes, then display En, End, or 0, then turn off. The washer is now calibrated.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎01-17-2019 09:16 PM in
Washers and DryersWe are experiencing the exact same issue. Did you ever find a solution?
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‎01-26-2019 03:38 PM in
Washers and DryersI am having the same problem. Any new information on a fix?
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‎01-27-2019 09:16 AM in
Washers and DryersCan you please send me your full model number and serial number in a private message?
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‎02-04-2019 02:03 PM in
Washers and DryersHas anyone figured our this problem? All I see is Samsung replying with send them private messages.