Washing Machine Continuously Spinning/Rinsing (All Models)

[userOZ8RL6hEby]

My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward

[SamsungKim1 · Accepted solution]

Hello there, give the following a try:

Whether the washer tub is not spinning, kind of spinning, won't stop spinning, or just runs way too long, the troubleshooting is the same. 

Check your washer load size, and the cycle you are using: 

• Check the load size and weight. (Check our laundry load size guide for more details.)
• Make sure the laundry is distributed evenly. Your washer will have trouble if all the laundry is to one side. This will cause it to vibrate a lot when it spins, in which case the washer may choose to spin slower or not at all. 
• Match the laundry type to the cycle. Each wash cycle is designed to wash specific fabric types and soil levels. Matching the cycle and type of laundry is always going to result in the best performance. Choosing the wrong cycle for your laundry will often cause errors and/or bad performance. 

Make sure the washer is level: 

• Try to rock and wobble the washer (front load washers only).
• Use water to weigh down the tub and make sure it stays centered (top load washers only).
• Adjust legs as needed.
• Run a test cycle.

Look at Step 2 for leveling:

https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level 

Clean the pump filter (front load only)

• Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.
• If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.
• The steps for cleaning a pump filter can be found in our guide for cleaning the washer.

Make sure the washer's drain hose is installed correctly.

• Check that it's inserted between 6 to 8 inches. If the drain hose is more than 8 inches deep, it causes a siphoning effect which over time will cause issues with the washer.
• Make sure the drain hose does not form an airtight connection.
• Measure and confirm the height of the drain hose.
• Inspect the drain hose for damage, kinks, or bends.
• Confirm the drain hose holder is installed.

Run calibration mode on your washer:

• Remove everything from your washer.
• Depending on your display panel Press Delay Start and Eco Plus or Temp and Delay End buttons simultaneously, and then press
  the Power button. The machine turns on.
• Press the Start/Pause button to activate “Calibration Mode”.
• The pulsator rotates clockwise and counterclockwise for approximately 1 minute.
• When “Calibration Mode” is finished, “End” or"CB" appears on
  the display, and the machine automatically turns off. The washing machine is now ready for
  use.
• If the tub does not spin by the time this process completes, service is required.

Note: If the combination above doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it and service is required.

If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. private message
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location

[useruKwL4v1QIC]

I have the same problem, my washing goes on for hours and hours. Can someone help me?

[userNf1fF1FGud]

I have WF337AAG/XAA washer. I have replaced bearings, motor, spider gear, balance rings.  When I put in service mode and do spin test, it ramps up to about 90rpm and then just stops with no error codes.  What is causing the spin to stop in the spin test?  When washing it tries to spin, the dings and reverses and gets stuck trying to spin.  Help on what else to check please. 

[SamsungTam]

If you would like assistance on what to check for you can locate a service center in your area by using this link : http://www.samsung.com/us/support/service/location

[userNf1fF1FGud]

I am in Iowa, the link only gives me a location in California 

[SamsungTam]

It does this even when you put in your zip code? 

[userNf1fF1FGud]

It says no results when I use my zip code. 

[user47UXZ4pOgL]

Can you send me a link for a private message. We have had our machine for 3 months and it's driving us crazy. Will not spin will has large load such as comforter or sheets. Just keeps refilling and the says unbalanced. We have reset and tried rearranging the tub but nothing works. 

[SamsungCaleb]

Hey! Thanks for reaching out, can I get you to send me a private message with your model number and serial number?