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02-16-2019
11:02 PM
(Last edited
08-15-2019
02:43 PM
by
Samsung_Stephan
My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
Solved! Go to Solution.
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10-04-2018 11:53 AM in
Washers and DryersYes. It was repaired. Just send your information to the Samsung moderator - they helped me.
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11-17-2018 03:13 PM in
Washers and DryersMy washer will not complete a cycle either. It seems to be when it is to spin. I have model WA45H7000AW/A2. So did you have to get it repaired or did the moderator walk you through a process to rectify the problem?
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06-30-2019 09:08 PM in
Washers and DryersI am having very similar issues with my washing machine. We wind up with a washer stalled half the time. Other times its out of balance. Lots of wet clothes and unbalaced loads. WA52J8700AW/AA. Can someone help?
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07-28-2019 04:49 PM in
Washers and DryersNeed help with wash out of balance
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07-28-2019 05:59 PM in
Washers and DryersFor assistance with this concern, please send us a private message to the link.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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07-28-2019 10:43 AM in
Washers and DryersThe washer does not complete cycles.
it does wash, rinse and then spins. It starts the spin and when it’s left about 7 minutes or so it stops and the estimated time goes back to 18 minutes or more. It draws the water and will drain the water again. This cycle completes again and again. So we have to manually stop it. The clothes are still wet and we need to squeeze them by hand.
I checked the drain pipes and there are no kinks or blockages. Also tried the quick spin test mode that works as well.
can you please help me with this?
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07-28-2019 01:50 PM in
Washers and DryersIt sounds like the washer is not balanced correctly. Commonly, if the unit drains and adds water. It is trying to balance out the load on its own. When it does this, it will add more time to the cycle. Are you getting any error codes on the display?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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07-30-2019 04:12 AM in
Washers and DryersIt shows the error code as “dc”.
it looks like the drums are unbalanced. I could see that when it’s spinning the drums appear to spin unevenly.
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07-30-2019 09:50 AM in
Washers and DryersPlease send us a private message with the full model code and serial number: Link
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07-24-2019 09:57 AM in
Washers and DryersBought this machine in 2014. Machine will not spin dry if light load but does with heavy load. It trys to starting spinning but then stops and retrys over and over until it seems to just give up. Often very loud when it does spin. Likely causes and things to check.