Just bought the Samsung SmartActiveJet, etc etc top loading washer. Had it about two months and it’s driving me crazy bec any wash I put on, it looks like there’s enough water to just soak the clothes, no suds and barely gyrating. So I feel like the clothes sit there in a soaked pile and barely move around. I make sure the water level is high, soil level high, etc. I’ve even done a small wash with the water level on high. Does anyone else have this issue.
Hi, that is how it is, was very frustrating for me also when I got my Samsung washer going 6 years now with it..... I don't know how all I know is that the clothes come out clean..... I guess its the efficiency of saving water etc. God bless!
Please check the filter, a clogged filter might affect the overall performance of the machine.
Before the next wash, with an empty drum select the drum clean function on the machine it will clean extra debris trapped in the holes that may impede water from getting to the clothes.
Try the colours mix option. This option gives it a thorough wash and is friendly to all types of cotton clothing.
I found some helpful information about this issue from Samsung UK
My guess is it has a water and electricity saving feature - that's why it's called Smart Jet. It likely uses just enough water for the load, and has a gentler agitation action. Contrary to the old belief most loads of laundry do not need an excess amount of water or constant, aggressive agitation. Are your clothes coming out clean regardless? If not, there may be a kink in the water line, but that would only affect water flow, not the agitation action. Perhaps the agitator's motor is defective. I suggest reading the manual to see if this is all normal behavior. Many newer washers do not behave the same way as older ones, so it may just be that this is not what you were expecting. If your clothes are not getting clean, I'd suggest a call to service while your warranty is still in effect.
