Original topic:

Error bespoke washer

(Topic created: 4 weeks ago)
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user25nTOAFO7x
Constellation
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Washers and Dryers
Using the speed cycle on my Bespoke Washer, I get a message to "check water supply faucets". If I use the colors cycle, the machine works fine. I have cleaned the screen filters at the water inlets and have unplugged the machine. Why would I only get this message on the speed cycle?
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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello user25nTOAFO7x,

thank you for reaching out regarding the speed cycle of the washer. At this time, due to the general troubleshooting and maintenance steps being unsuccessful, we recommend having a technician come out to inspect the washer as this can likely be related to a failed or failing sensor. It will be our pleasure to assist with the service aspect. You can Private Message any moderator by selecting and clicking on the chat option with your full model and serial number. We also have the self-service link option for you to contact the local service center as well https://www.samsung.com/us/support/service/

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