About 8 months into ownership, we got a message that the unit needed to be descaled. We followed the manual and went through the process. The message clears until you do one cycle and then is back. Then, the heating element went out. The local Samsung repair group in Tampa did a great job and was responsive. However, once the new element went in, the unit stopped producing steam. Running any cycle will only produce about an inch of discharge water before it was 4-5 and needed to be changed frequently. They came back and ran tests but cant seem to figure it out. Since then we found a different instruction list for descaling and tried that. We have tried to decaled 5 times. Since the unit is not producing steam and when the unit says it needs to be descaled but wont..... Well, we are in a quandary....thoughts?
Hello there and thank you for reaching out to the Community.
I am so sorry to hear about the error message and heating concern with the air dresser.
Run a descaling cycle
Important: If you do not perform descaling immediately after getting the notification message, some functions may be restricted and the AirDresser’s performance may decrease.
When the AirDresser displays a descaling notification, you should perform a descaling cycle using a liquid descaling agent to help keep the AirDresser free of limescale and performing at its best. You can use a "liquid descaling agent" meant for coffee makers, which can be purchased online.
When the “Descaling Required” message appears on the display, remove all items from the inside.
Touch and hold Sanitize and Dry simultaneously for 3 seconds. (In particular, models may have to press Delay end + Dry) Then, empty the supply and drain tanks.
Next, fill the Refill Tank. Mix 4 ounces of descaling liquid with 45 ounces of filtered water up to the MAX line.
Note: The Refill Tank is 50 ounces.
Touch and hold Start/Pause to start the descaling process.
If the “Empty Water” message appears on the display during the descaling cycle, empty the drain tank.
When the “Refill/Drain the tank" message appears on the display, empty both the supply and drain tanks. Then, rinse them thoroughly.
Fill the Refill Tank with clean, filtered water up to the MAX line, and then reinsert the supply and drain tanks.
When the “Supply/Drain Complete” message appears on the display, touch and hold Start/Pause. If the "Empty Water" message appears on the display during descaling cycle, empty the drain tank.
When the AirDresser is done descaling, empty the drain tank and fill the Refill Tank with filtered water.
I know you've previously had the service technician out to the home as well; with no success and I regret to advise; that is the most effective step recommended to having this matter resolved however I will still include additional contact information for a more direct approach if needed:
Thank you for your response. We solved the problem. However, we found three different ways that Samsung listed for descaling in different posts, manuals or websites. The first two did not work, including the one in the manual. The last one we tried worked, and we knew it immediately as it was the first to make a lot of sounds and flashed descaling when working. The previous two times, the messaging on the unit was different. The steps were all a little different (which buttons to hit) in each of the three. We found the steps that worked for us and our model interesting enough on a reddit post where people were reporting the same problem as us. The machine now works again and we are happy campers.
I am so happy to hear the issue has been resolved and thank you for that helpful feedback. Continue to enjoy your Airdresser and thank you for being a part of our Community
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