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ā01-06-2025 07:12 AM in
TabletsI have the Galaxy S10 Ultra Tablet and with the slightest move it keeps shutting down. I have already tried adjusting screen timeout, however, it still happens, what do I need to do to fix this issue, as I did not pay this kind of money to be annoyed.
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ā01-06-2025 01:08 PM in
TabletsDo you mean it goes black when you move the tablet like shaking it? If that's the case it probably needs warranty service.
In addition to screen timeout there is a setting to keep the tablet on wile you're looking at it. Settings->Display->Screen Timeout->Keep screen on when viewing=ON
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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ā01-08-2025 04:53 AM in
Tablets
Thank you for your response.
Yes that's it, but, I can't seem to get ahold of anyone. Do you have a number I can call?
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ā01-08-2025 06:47 PM in
TabletsThe easiest thing to do is use the Samsung Members app to contact support.
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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ā01-08-2025 08:28 PM in
TabletsI have tried that and when they said they were switching me to a live agent, it never switched over.
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