I'm writing this post as a warning to others and to express my frustration with Samsung's customer service. On November 20, 2024, I purchased a Samsung Tab S10 Ultra and a 45W Type-C Travel Adaptor with Cable from Samsung's official website. While the adaptor was delivered on November 23, 2024, the tablet's delivery has been consistently delayed.
The Delayed Delivery Saga
The initial expected delivery date was November 30, 2024, which was subsequently revised to December 7, 2024, and then to December 10, 2024. As of December 11, 2024, I have yet to receive the tablet.
Despite numerous attempts to contact Samsung's customer support, I have been met with vague responses and a lack of transparency regarding the delay. On November 25, 2024, Samsung created a case ID (#220277575) and assigned a dedicated team to my issue, but the delay persisted.
The Runaround from Samsung's Customer Support
I have been given the runaround by Samsung's customer support team. They have consistently apologized for the delay, but have failed to provide a satisfactory explanation or a realistic delivery date.
On December 11, 2024, a Samsung representative informed me that, as per their process, they cannot provide compensation for the delay. This response is unacceptable, given the significant inconvenience and distress caused by their failure to deliver the product within the promised timeframe.
The Emotional Toll of Samsung's Negligence
I have suffered losses, including project delays and emotional distress, due to Samsung's negligence. I demand compensation for the delay and a formal apology from Samsung.
Questions to Readers
Have you ever experienced a similar situation with Samsung or any other company? How did you handle it?
Conclusion
In conclusion, my experience with Samsung has been disappointing, to say the least. The delayed delivery and broken promises have left a sour taste. I hope Samsung takes customer feedback seriously and works towards improving their delivery and customer support services.
I request that Samsung takes immediate action to resolve this issue and provides a satisfactory explanation for the delay. I also expect compensation/freebies for the distress and inconvenience caused by their failure to deliver the product on time.
Once you buy product from their portal / website, customers become useless, his decisions/demands are no more important.
Note: We have no scope to discuss with decision maker directly, So your demand will ultimately go on toss.
I hope this post serves as a warning to others and prompts Samsung to take customer complaints seriously.
Please share your thoughts and experiences in the comments below.
I'm sorry to hear of your poor experiences with Samsung in India; however, this is a forum for Samsung users in the USA. Your experience may not reflect our experiences here, nor the experiences of your citizens in your own country. That said, I appreciate your warning to us.
