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05-07-2023 12:51 PM in
TabletsSolved! Go to Solution.
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05-08-2023 05:37 AM (Last edited 05-08-2023 05:38 AM ) in
TabletsPower Off and then on your tablet. With the tablet connected to Wifi, unplug the keyboard for 10 seconds and then reconnect it to see if there is a pending firmware update.
If it continues to happen after this, boot to Safe Mode and try to reproduce the condition where it disconnects. If it doesn't disconnect while in Safe Mode, then it is likely one of the apps you've loaded. If it does disconnect, Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log"
Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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05-08-2023 07:01 PM in
Tablets