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Original topic:

Can't Register Fingerprint Tab S6

(Topic created: 08-23-2020 10:21 AM)
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itshenlo
Asteroid
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Tablets

No matter what I do, it keeps telling me "Make sure finger covers the entire sensor". What can I do to fix this?

userQOC7mc7vZJ
Constellation
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Having similar issue. All updates installed. Changing brightness doesn't help.

uservhUpSAAybq
Constellation
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I just got my tablet and I am having the same issue. Does anyone have a suggestion of what works? My tablet is completely updated. I have tried turning the blue light filter off and on. I have also turned up the screen brightness all the way. Nothing is working. Was this a mistake in purchasing? 😔

Anonymous
Not applicable
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Please check the steps at the following link for issues with registering a fingerprint.  LINK

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useroH2bU70nlc
Constellation
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I've got exactly the same problem. Everything is up to date 

user0rQCwOXRId
Asteroid
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I have purchased 3 separate tablets from BEST BUY.   Thank God that i could take them back . NONE OF THE 3 SENSORS WORKED.  ALL of these tablets should be recalled. 

 

It's criminal for Samsung to be selling defective tablets.   I NEED the sensor when I go to bank sites and stock market sites.  These sensors are a requirement for me. It's more secure than a password and much easier to use.


@itshenlo wrote:

No matter what I do, it keeps telling me "Make sure finger covers the entire sensor". What can I do to fix this?


 

user0rQCwOXRId
Asteroid
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I HAVE HAD THE NOTE 8, THE NOTE 10, AND THE S20. I HAVE NEVER HAD A PROBLEM WITH THE FINGERPRINT READER UNTIL THE TAB S6.

IT IS A DEFECTIVE PRODUCT. 

userFFvOYhPy99
Constellation
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There is another thread regarding this issue, which I've just updated with a solution I found on there that worked for me.

 

My tablet is only a month old but couldn't register and thought it was the tempered glass screen protector causing the problem. I turned on the blue light filter and retried and it registered first time, i then turned off the blue light filter and it continues to detect my fingerprint

 

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cohoman
Asteroid
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What I do now to unlock my Tab S6 is to moisten my finger slightly before pressing it lightly against the tablet sensor area. This works almost 100% of the time to unlock my tablet. I'm guessing my fingertips are too dry for the sensor to recognize them.

mcdonsco
Cosmic Ray
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This worked like a charm for me, thank you! Additionally, I left my finger on the sensor for a few seconds on each press until it showed it fully registered it; between that and your suggestion, problem solved. Thanks!

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user7OHkUYzTII
Constellation
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Tablets

Hi, same issue here on my Tab S6, but got two vingers (one thumb) registered by making finger or thumb slightly wet, getting it done in one time go..