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Original topic:

Verizon Failed January Update

(Topic created: Tuesday)
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MattLietha
Asteroid
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Samsung Apps and Services

Trying to update my S23 Ultra with the most recent update but it keeps failing. I have a locked Verizon phone. Everytime I try to update, it's super slow and eventually fails giving my "Error Code: 407". I tried clearing cache, clearing data, restarting my phone, using Smart Switch, switching between wifi and data, switching between different wifi networks. I have enough space on my phone (300gb free). If I knew what the error code meant, I could diagnose further. Google hasn't been helpful. Samsung support hasn't been helpful. They are telling me to manually flash my device but I wanna leave that as a last resort. Any suggestions?

 
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542 Replies
tothestardust
Constellation
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None of this worked for me... Sure do hope there's not a security issue with my phone because of it.

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user0sYJvv0xZG
Asteroid
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Same issue.  Galaxy S21 5G.  Verizon.

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Za2
Constellation
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Come on Samsung and Verizon. Let us know why we can't download 15. I have tried numerous times over the last couple of days and still can't get it to work

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Maddox Guidry
Constellation
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Any idea when Verizon will have it resolved?  In talking with Verizon Tech Dept, they have no clue about what is happening!  I have told them and they said why would Samsung say such a thing?  Very rude!  Thank you for your info

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Kzbd
Constellation
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How do you use smart switch to run an update? The page you linked has a topic for a failed update which just takes the user to your support front page

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userjWE15B8LzJ
Asteroid
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I keep getting error code 407 and 500 for the new security update 27. It has been this way for about 3 days now. I am a Verizon customer in the US. 
meself
Honored Contributor
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It's a Verizon issue
Robin621k
Honored Contributor
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It seems a lot of people are having a problem with the January security patch feom Verizon.
All I can say is wait for Verizon to fix their server issuses.
userjWE15B8LzJ
Asteroid
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I hope it gets fixed soon. It is frustrating. Thank you for the info.
BrĆ¼ZZi
Supernova
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Samsung Apps and Services