Verification code going to disabled phone

[Adeel Ahmad]

Before buying a new phone, I reset my old phone, but the verification code is still being sent to my old phone, even though there is no SIM in the old phone. Please find a solution.

[mgnrwn]

esim?

[realaud]

Which verification code? From Samsung? They usually push the notification to all your registered devices.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Samsung Community. We understand it is frustrating to not be able to receive the verification code to your new phone.  Please contact Samsung Accounts for related concerns at 1-855-795-0509.