I am writing to express my profound dissatisfaction and frustration with the handling of my fully paid order for a television, which was placed over a month ago.
At the time of placing the order, I was provided with an expected delivery window of November 14 and November 15. Yet, not only has the order still not been delivered, but there is also a complete lack of transparency regarding its status. Despite repeated attempts to contact your support staff, I have been met with nothing but vague responses and no concrete answers.
This experience has been nothing short of unacceptable and has caused significant inconvenience. I expected far better from a brand of Samsung's stature, which claims to deliver quality products and exceptional service.
Let me emphasize the gravity of the situation:
I have been left completely in the dark about the status of my order.
The promised delivery timeline has been ignored without explanation.
My time and effort in repeatedly following up with your team have been wasted.
The lack of communication and accountability is not only frustrating but deeply unprofessional.
As a customer who has fulfilled my payment obligations, I demand the respect of clear and timely communication and the prompt fulfillment of my order.
Sorry you're having these issues, but since this is a user to user support forum with no access to orders, you would need to contact support directly for help with this. https://www.samsung.com/us/support/contact/
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
I've had similar experiences. Their delivery status updates are the worst in the industry and there isn't a soul at Samsung support who gives a hoot about it, or is willing to to try to help in any meaningful way.
It is frustrating that you're suggesting the same approach Iāve already tried multiple times with no resolution. My original message clearly states that Iāve contacted support repeatedly, only to be met with vague responses and no answers. This is exactly the lack of accountability and follow-through that makes this experience with Samsungās service so unacceptable.
Passing me back to a support system that has already failed to help is not a solution. Itās time for Samsung to take responsibility and address these ongoing issues with proper action, not excuses. This is VERY BAD service, and customers deserve much better.
