SmartThings app says "connect to network"

[Annke]

Mi smart things don't work, dice que no encuentra red pero si hay redes

[Noobie]

For that, you need to connect through wifi instead of mobile data

[Samsung_Moderator · Accepted solution]

Hello Annke, Welcome to the Community. We understand the concern with SmartThings not recognizing the device is connected to the network.

Here are some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01109780/

 We found a similar thread to what you’re experiencing in our Smart things community here: https://community.smartthings.com/t/problems-with-smartthings-app-no-network-connection/220377. We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it!