Original topic:

Samsung Wallet stuck on fingerprint authentication after recent updates

(Topic created: 11-12-2025 08:27 PM)
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ThaWiz
Constellation
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Samsung Apps and Services



Title: Samsung Wallet stuck on fingerprint authentication after recent updates

Description:
Since recent updates, Samsung Wallet (v6.2.73, updated Nov 10, 2025) stays stuck on the fingerprint verification screen. The scan completes visually, but the app never proceeds to the dashboard or home screen.

Steps to reproduce:

  1. Open Samsung Wallet
  2. Attempt fingerprint login
  3. App remains frozen on โ€œScan your fingerprint to verify your identity.โ€

Expected result:
Successful authentication and app access.

Actual result:
App stays on fingerprint screen indefinitely.

Troubleshooting attempted:

  • Cleared cache and data
  • Uninstalled/reinstalled
  • Rebooted device
  • Tested on Wi-Fi and mobile data

Device info:

  • Samsung Galaxy S21
  • Android 14
  • USA region

Notes:
This issue has persisted across multiple app updates. Please investigate potential biometric loop or authentication timeout bug.



1 Reply
neilth
Supernova
Options
Samsung Apps and Services
You need to go to the Support tab here in the Members app and find the diagnostics for your phone and test the fingerprint sensor.
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