Samsung Wallet stuck on fingerprint authentication after recent updates

[ThaWiz]

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Title: Samsung Wallet stuck on fingerprint authentication after recent updates

Description:
Since recent updates, Samsung Wallet (v6.2.73, updated Nov 10, 2025) stays stuck on the fingerprint verification screen. The scan completes visually, but the app never proceeds to the dashboard or home screen.

Steps to reproduce:

1. Open Samsung Wallet
2. Attempt fingerprint login
3. App remains frozen on “Scan your fingerprint to verify your identity.”

Expected result:
Successful authentication and app access.

Actual result:
App stays on fingerprint screen indefinitely.

Troubleshooting attempted:

• Cleared cache and data
• Uninstalled/reinstalled
• Rebooted device
• Tested on Wi-Fi and mobile data

Device info:

• Samsung Galaxy S21
• Android 14
• USA region

Notes:
This issue has persisted across multiple app updates. Please investigate potential biometric loop or authentication timeout bug.

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[neilth]

You need to go to the Support tab here in the Members app and find the diagnostics for your phone and test the fingerprint sensor.

[Deanos]

It's not the sensor. Phone lock and unlocks just fine. Issue only occurs when you try open the wallet!

[Deanos]

I'm having the same issue with my S24FE and the latest update from Jan 2026.

Wallet version 6.4.30

When opening wallet from the lock screen, swipe from the bottom, the card appears, then the whole phone freezes up.
After a few seconds you are then able to lock the phone, then unlock, and only then maybe you get the popup about the app being frozen and the option to close, wait...
Then once closing from there, the app will work again.
Also done all the clearing of cache and everything as above, no luck, still happens.

Any way to revert back to a previous version?

[zevar]

Samsung Wallet freezes on fingerprint screen after Jan 2026 update (S25 Ultra)

I also have the Samsung Wallet app stopped running after installing the security update from 01.01.2026. The app opens, but freezes during the fingerprint authentication stage. That being said, the Samsung Pass works correctly. Cleaning up cache, data, and reinstalling the application do not help. The problem is systemic.

Model No.: SM-S938B (Samsung Galaxy S25 Ultra) Software version: January Patch 2026. Firmware version S938BXXS7BYLR