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Samsung Pass: Couldn't verify fingerprints

(Topic created: 04-20-2023 12:09 PM)
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Mukkesh
Constellation
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Samsung Apps and Services

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

Screenshot_20230420_122317_Samsung Pass.jpg

209 Replies
Robin621k
Honored Contributor
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Samsung Apps and Services
It's not Samsung Pass anymore, integrated with Samsung Wallet now.
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Robin621k
Honored Contributor
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Samsung Pass is now integrated into Samsung Wallet. To get to passwords and sign-in info, open Samsung wallet, bottom righthand side press menu, scroll to Samsung Pass
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TayKev
Constellation
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Samsung Apps and Services
Samsung wallet does the same error
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HAMMERSinCT
Constellation
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Samsung Apps and Services
Yes I just installed my app last night but I can't even find it on my phone this morning??
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userb6yd16Dc9D
Constellation
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Samsung Apps and Services
Occurrence observed using 5 devices spontaneously but at exactly the same time.

 

I am writing to express some deep concerns regarding the Samsung Pass app, which has become critical to our daily routine. 

Screenshot_20230420_203154_Samsung Pass.jpg Gave it the wrong Finger on purpose and tells me it's not placed entirely on the sensors, but throws the couldn't verify when its authorized.

Fails the biometrics or fingerprint verification obscarly.. 

Screenshot_20230420_203207_Samsung Pass.jpg

As someone who relies heavily on the Samsung Pass app for online transactions and other important activities, this situation is extremely inconvenient and mostly concerning.

Samsung, inform the community with Swiftly manners. I believe that it is in the best interest of both Samsung and its customers to address this problem as soon as possible.

DanG92263
Honored Contributor
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Samsung Apps and Services
Looks like this is a known issue and you can work around it using Samsung keyboard until it is patched.
https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-pass-Couldn-t-verify-fingerpri...
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DanG92263
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Samsung Apps and Services
Also, the Samsung Pass app has been discontinued in the USA, and has been rolled into Samsung Wallet app. If you are in the USA, please use the Samsung Wallet app.
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VLAD2277
Cosmic Ray
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Samsung Apps and Services
This only works for very few
If you deleted data or trying to setup Samsung pass, keyboard is just a, shortcut, it won't help you in any way
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Chadlycat
Constellation
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Samsung Apps and Services

Nope. Didnt work

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