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Original topic:

Samsung Pass: Couldn't verify fingerprints

(Topic created: 04-20-2023 10:18 AM)
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Mukkesh
Constellation
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Samsung Apps and Services

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

Screenshot_20230420_122317_Samsung Pass.jpg

 

209 Replies
Herlin14
Asteroid
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Samsung Apps and Services
Yup! Apparently! The issue with mind's started around midnight/1AM when I was trying to back up the info to my S23 ultra, but it kept giving me the same error and still the same until now.
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phillip189
Constellation
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Samsung Apps and Services
Same issues here
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Skyrider61
Constellation
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Samsung Apps and Services
Same issue saying to check network settings
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M_6789
Constellation
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Samsung Apps and Services

Same issue here, I had to clear the data and cash and now it doesn't recognize my fingerprint.

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userVyQODvbqUg
Constellation
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Samsung Apps and Services

same problem

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Sean112
Constellation
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Samsung Apps and Services
I'm get this message when when I try to open Samsung Pass on my Galaxy S10
No network connection
Check your network settings and try again. (16) I can not find any software updates to fix this issue.
notforhire
Honored Contributor
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Samsung Apps and Services
I used Samsung Pay/Wallet a couple of hours ago, no problem. However, after just trying, I was unable to access Pass...error message 255
VLAD2277
Cosmic Ray
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Samsung Apps and Services
There's no fix. Samsung apparently knows about it,
I lost access to almost everything
Don't remember most of passwords
They have no idea when it will be fixed
Or whether passwords will restored back in the Samsung pass app from the cloud storage
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userk1mIiE544z
Constellation
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Samsung Apps and Services
Same issue
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obada-alfalouji
Constellation
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Samsung Apps and Services

Is there anyproblem with samsumg pass i can't log in? I changed my password and tried to log in with fingerprint the app asked me to try later! (Couldn't verify fingerprints)