Original topic:

Samsung Gallery sync not working correctly

(Topic created: 2 weeks ago)
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MichaelK
Cosmic Ray
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Samsung Apps and Services

I have been using Gallery Sync to OneDrive for over a year and it has always worked as I expected, as a two-way sync between DCIM/Camera and Pictures/...

However I recently did a system restore on my phone (Galaxy S22) and I cannot get it working correctly again. What I find is:

(1) Photos added to DCIM/Camera on phone show up correctly in OneDrive/Pictures/Samsung Gallery/DCIM/Camera but photos deleted from phone are not deleted from OneDrive.

(2) Photos added to Pictures/some-album on phone do not show up in OneDrive/Pictures/Samsung Gallery/Pictures/some-album and photos deleted from phone are not deleted from OneDrive.

(3) Photos added to OneDrive, either DCIM/Camera or Pictures/some-album, do not show up on phone, nor are deletions synced in this direction.

I have:

  • verified Gallery sync with OneDrive is enabled and all my albums are listed and enabled in Albums to sync.

  • logged out of and back into my Samsung account on my phone and my computer

  • disconnected and reconnected the synchronization of OneDrive with Samsung Gallery

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15 Replies
LongHiker
Galactic Samsung Care Ambassador
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Samsung Apps and Services

@rsbrux In Gallery -> 3 line menu -> Settings -> Sync with OneDrive, under Sync now does it have a recent date and time?

What happens when you click on Sync now? 

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MichaelK
Cosmic Ray
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Samsung Apps and Services

What finally worked for me was reinstalling OneDrive (disable, remove updates, enable, reinstall updates) then logging out and back in to my Samsung account.

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rsbrux
Cosmic Ray
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Samsung Apps and Services

Thanks to all those who responded. Fortunately none of those measures were necessary.  I was still logged into OneDrive and had plenty of space left. The date and time was a few days old and "sync now" was acknowledged with a syncing message but nothing happened until the WiFi connection was interrupted and reestablished hours later. Now everything appears to work as it should. Thanks again for all the help!

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goofydood
Asteroid
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Samsung Apps and Services
I keep trying to sync onedrive to my gallery but all I am met with is a toast saying "Something went wrong. Try again"
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INeedAnswers_
Constellation
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Samsung Apps and Services
I've tried force stopping my gallery and onedrive app I've tried using another samsng account and nothing worked. Can someone please help me?
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MichaelK
Cosmic Ray
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Samsung Apps and Services

Well, as I said a few days ago, What finally worked for me was reinstalling OneDrive. So:

  • Disable OneDrive (from Apps settings)
  • Remove OneDrive updates
  • Enable OneDrive
  • Install OneDrive updates
  • Log into OneDrive
  • Log out of Samsung account and log back in
  • Verify all sync settings
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