Original topic:

Customer Service: improve the server to the Samsung client

(Topic created: 09-08-2025 02:20 PM)
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userTPxU8D0iNz
Constellation
Options
Samsung Apps and Services

Can you upgrade the server to the Samsung client? please can improve the server to the Samsung client!!! every time I call 1-800-726-7864 and option 1 the call hangs up 😡

2 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services
Sorry but this is a User to User support community. You would need to contact support directly or if you want to provide feedback click on the support tab and submit feedback


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ferdnyc
Halo
Options
Samsung Apps and Services
What is "option 1"? Whenever I call in it tells me to press 8 to continue in Spanish, then automatically recognizes my phone number as an account holder and asks to confirm my identity (by speaking "Yes" or "No"), then starts asking some other questions about my Samsung products.

So I guess, if you're not calling from the phone# you registered your products with, try that. It can really speed things along.