one of my friend has samsung TV The seriff, around 10 months of usage and there's a horizontal line appear. They ask the service support, and technician come to fix it to their home. The screen panel replaced for free but no additional warranty, so if you wanna ask service support, just go on, but remember after that you have to pay it if the same problem show up again.
Hey there! Welcome to our community and thank you for reaching out with this issue. Have you attempted a full power cycle as well as having the TV plugged into a wall outlet directly? If you've done these steps and the TV still isn't working properly, it will need service. You can check out your options below:
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
