Solved: Screen repeatedly going blank - Samsung Community

Tbargar · 3 weeks ago

We have a 75” NeoQLED. The screen regularly (maybe every 10-15 minutes) goes blank (no sound either) for about 2-3 seconds. Then, the content resumes.

My wife said that the TV updated last week and she noticed the “blanking” began afterwards.

Anybody else experiencing this and, if so, what is the fix?

TIA

LongHiker · 3 weeks ago

@Tbargar Not sure if you have tried unplugging it for a minute or two. If you haven't, I would give that a try so that it will do a reset.

If that doesn't resolve it, I would contact Samsung Care+ if you have it, or Samsung support.

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LongHiker · 3 weeks ago

@Tbargar Not sure if you have tried unplugging it for a minute or two. If you haven't, I would give that a try so that it will do a reset.

If that doesn't resolve it, I would contact Samsung Care+ if you have it, or Samsung support.

Original topic:

Screen repeatedly going blank

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