Samsung Turkey Scandal: 5 Defective TVs & 80 Days of Negligence

[Mustafa_SUBAŞI]

Servis Siparişi Kayıtları (Kanıt):42915724024291261287429102725742901967304290853888

80 günlük hizmet aksaması. 5 arızalı cihaz. Değişim SMS yoluyla onaylandı ancak daha sonra yönetim tarafından iptal edildi. Para iadesini reddediyorum ve adil bir değişim talep ediyorum.

[GaryB82]

Sorry but this is the US Support community you would need to contact Turkey Support Community for help.
https://www.samsung.com/us/common/visitlocationsite/

[Mustafa_SUBAŞI]

This is a Global Quality Failure, not just a local issue. I received 5 defective units in a row. Samsung Turkey is ignoring global standards by cancelling an approved replacement. I am reporting this here to alert Samsung Global Headquarters about this production and management scandal. Please escalate to Global HQ."

[Mustafa_SUBAŞI]

"I am here specifically because Samsung Turkey IS the problem. They have failed for 80 days and delivered 5 defective units. I am not looking for local support; I am reporting a Global Brand Crisis and a violation of Samsung’s international standards.

If your local branches fail this badly, it becomes a Global HQ issue. Do not redirect me to the people who are causing the problem."

[MrGhoul]

This is a user to user forum. Your posts here directed towards the HQ will not likely be seen by samsung.
My advice is to contact (email) the CEO with your concerns. Tap the link below
https://www.samsung.com/us/support/contact/email-the-ceo/

[Mustafa_SUBAŞI]

English: "I am speaking to you as a fellow consumer. I bought a Samsung TV, and I have received 5 defective units in a row. The 5th one is currently in my house, and it is also faulty! Samsung Turkey refuses to solve my problem and is ignoring my consumer rights. Please consider my experience before you decide to buy a Samsung TV!"

[Robin621k]

What do you mean faulty?
Which TV are you purchasing?
Are you seeing DSE (Dirty Screen Effect) on your screen?

[Mustafa_SUBAŞI]

“I purchased 5 TVs, and all five have light leaking from between the panel and the frame.”