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My remote is fully charged, the red light on top is constantly on, and the buttons are nonresponsive. View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information in the following link: h... View Post |
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I unboxed my new Neo QLED 65” TV 2 nights ago (purchased from Amazon), set it up, and there are very prominent horizontal lines/stripes across the... View Post 
Samsung_Moderator
That's great to hear! Please feel free to send any moderator a private message if you have any quest... View Post |
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Hello! I'm trying to sort out how to make HDR work correctly with my Samsung QLED QN85C. I have HDMI+ Enabled for all inputs, Game Mode... View Post |
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There is a thick black line on the screen that does. Or go away, it was a yellow line for a few weeks which wasn’t too obvious but now it is... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is occurring on the sources, then this will require servi... View Post |
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My new Frame Pro cannot see the Wireless One Connect Box. I have done lots of searching online, spoken twice to Samsung Tech Pros (they clearly did... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, I do not see a way to reset the One Connect itself... View Post |
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Hi Samsung Community, I need some help or advice regarding an issue with my Samsung TV. I purchased the TV - Model No: QN75QN95BAF - on... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Since none of the troubleshooting has helped, this will require s... View Post |
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i just got the Samsung Frame TV during Prime Day, and I’m running into an issue I can’t find anywhere else online. Whenever I go to the art... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a factory reset on the TV. You can use t... View Post |
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Several months ago, my 2022 frame started to go to art mode when hitting home from passively displaying art. It used to go to the main home area... View Post |
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Hi, everyone I'm facing a serious issue with my Samsung Q70T TV (65"). After just 3 years of normal use, the screen has... View Post |
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Samsung Support Request – HDMI 4K/HDR Fails on QN85QN900F > TV Model: Samsung QN85QN900F (85” Neo QLED 8K) One Connect Box: Original Issue... View Post |
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The QN43Q8FAAFXZA is missing an independent backlight control.segotng which makes this device a major flop. Without this option separate from... View Post 
SolveForce
You're absolutely right to call this out. The absence of a dedicated backlight control — especially ... View Post |
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My Acorn app quit loading on my The Frame tv. I deleted it, planning on reloading it. Unfortunately I can’t seem to find the app. Can someone... View Post
SolveForce
Glad you got it working! For anyone else who runs into this same issue on a Samsung Smart TV or The ... View Post |
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Im trying to connect an antenna to my 75 inch q60? Smart tv. The antenna doesn't show up, can't scan channels and the TV kicks back to air... View Post |
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Out of the box, I can’t use any apps on my Samsung Frame TV. Any time I try to open an app such as Netflix it takes me to the screen to install but... View Post 
merrittbrinkley
FYI, the following steps Samsung provided me with worked! Thank you for waiting. Please follow these... View Post |
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After being away for a few days, I came home to find the black screen on my 65 in tv hanging down, separated from the base of the tv. I went online... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. Please feel free to ... View Post |
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Hi all, For the Frame Pro 85" and Frame Pro 75" does anyone know how far offset vertically the center of the vesa hole pattern is from... View Post |
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I purchased a Q600C Atmos soundbar to pair to my Q90R TV, and unfortunately it has left me with no sound if I use HDMI-eARC or optical. I get Sound... View Post |
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I keep getting stuck on the delete photos screen. I also can't seem to delete from the app (it lets me select, I hit remove, but nothing... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! To be able to do a factory reset, please try the information in t... View Post |
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