QLED and The Frame TVs
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I have a Frame 43 inch TV, purchased in 2020. It is mounted on the wall with the Samsung mount for this model. Similar to what others have posted,... View Post 
Samsung_Moderator
Hello @Ivan_In_Oz! Thank you for reaching out! I see how this can be concerning with your TV having ... View Post |
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The remote on my Q60R tv only turns the power on and off. “not available “ is displayed on the screen when any other button is pressed. The red... View Post 
SamsungTam
Hello! Thank you for that information. Can you if you haven't already change the batteries in the re... View Post |
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Hello,I recently found a frame TV, model UE43LS003AU. I’m trying to figure out what model One Connect box and cable are compatible, so that I can... View Post
Samsung_Moderator
Hi @Afn238 and welcome to the community! We are US based support so we wouldn't have the info availa... View Post |
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I bought a 65 inches qn85d tv. Later I learned that the model has 160 dimming zones that are much fewer than previous qn85c . Why did Samsung... View Post 
tea_drinker
Thank you for the explanation. I had searched for this issue and read some smilar points on rtings s... View Post |
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I’m am trying to find ambient mode on my frame tv and on the smart things app. I was trying to add a custom background and it says to turn on... View Post
Samsung_Moderator
Hello @sean200486! Thank you for reaching out! To use ambient mode you should have a button on your ... View Post |
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I just chatted with Samsung support online and they informed me that I cannot select an HDMI input to be the default input when this model of TV is... View Post
Samsung_Moderator
Hello @prunyan59! Thank you for reaching out! There is no standard way for this to work, but some pe... View Post |
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New Frame owner here, 2024 model 65 Inch. A lot of the marketing literature shows art with a mount / border (I believe it's called a matte). On... View Post 
AndreLondon
I just received and installed mine last night and obviously had the same problem. I have yet to try ... View Post |
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Dear all, I will receive a 55'' Samsung Neo QLED 4K QN90C Smart TV from the USA but the TV will be used by me in europe where we have... View Post
SamsungTam
Hello! @alexmac Thank you so much for posting about this. I'll be more than delighted to assist, wit... View Post |
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bought this tv in 2021, Main board for this 8K TV went bad, found out that Samsung is not making parts for this high end tv anymore, called Samsung... View Post
Samsung_Moderator
Hello @SAJID01! Thank you for reaching out! Unfortunately, service would be the only option, as your... View Post |
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SamsungTam
Hello! @Amy_Sin2024 Thank you for posting about this! I completely understand your concerns with thi... View Post |
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After 5 years, I’m experiencing a terrible lag with this tv. Everytime I try to move the cursor left or right, it would freeze up. I’ve tried... View Post
Samsung_Moderator
Hey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all o... View Post |
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On some shows I get this overexposed area that turns a shade of blue. Firmware has already been updated to latest. thx View Post 
Samsung_Moderator
Hey, sometimes the color makes all the difference when viewing a tv. I play videogames so discolorat... View Post |
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I am using a The Frame 65" TV with a One Connect Box (serial number etc attached below). Since I've had the TV, none of the HDMI ports have... View Post 
Samsung_Moderator
Hello @samfrith! Thank you for reaching out! I would recommend trying a new HDMI cable first to see ... View Post |
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When I do a voice search (using Amazon Alexa) on my Q60D Samsung TV, it says "here's what I found", but then, either (a) I never see... View Post
SamsungTam
Hello! @CarolynC1 Thank you for posting about this. I completely understand your concerns with the v... View Post |
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I have a Samsung 50-Inch Class QLED Q80B Series - 4K UHD Direct Full Array Quantum HDR 8X Smart TV and the picture is washed out and red colors are... View Post
SamsungTam
Hello! @Samsung_UOVNMMf Thank you for posting about this. I completely understand your concerns with... View Post |
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I never had this issue. It just began. when I use my MAC to Apple Air Play, it seems as if it's connecting, and then reverts back to the home... View Post
SamsungTam
Hello! @SAV68 Thank you so much for posting about this. I'll be more than delighted to assist. Can y... View Post |
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I have a brand new QN55Q80DAFXZA. It is mounted to the wall and a Sonos ARC soundbar is mounted below it and hooked to ARC HDMI jack. I... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. According to our guide on connecting multiple device... View Post |
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I charged it all night but the tv will not respond to the remote. It did briefly respond during setup yesterday but now nothing. What do I do? View Post
Samsung_Moderator
Hello @Egibbel! Thank you for reaching out! If the information from @bill-e did not help then you ca... View Post |
