Original topic:

Samsung TV app video and sound out of sync

(Topic created: 7 hours ago)
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LeadStarDude
Cosmic Ray
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QLED and The Frame TVs
Hello everyone. I recently bought a new Samsung TV. A 2025 model U8000F. When I use the Samsung TV app to stream video the sound gets out of sync with the video very often. Usually after an ad or commercial. It looks like watching a foreign film dubbed to English. I can swap channels and swap back and it fixes itself until the next commercial or ad. Is there a way to stop this from happening? 

It is not my internet connection because if I plug in a Roku it works fine. Also some of the built-in apps on the TV work fine without issues such as YouTube, Netflix, and Tubi. So far this issue only happens with the Samsung TV app and the Pluto app in the TV. However the Pluto app works fine with my Roku plugged into HDMI on the same TV. Is Samsung TV app just a mess that needs developer work, or could there be a way to resolve this myself? Thank you.
2 Replies
TrueDewLikeFirst
Cosmic Ray
Options
QLED and The Frame TVs

Could you please let me know which channel you watched?

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Lonestar54
Constellation
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QLED and The Frame TVs
im having the same problem, plus alot of judder. its only happening with the spectrum tv app. I've updated, deleted and reinstalled and it still happens. spectrum said it's a Samsung issue and Samsung says its a spectrum app issue. any advice or suggestions on this .
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