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Remote - solid red light. Burning through batteries

(Topic created: a month ago)
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Jbjanice
Constellation
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QLED and The Frame TVs

Our Frame Tv remote has a constant solid red light.  We changed batteries, and it works but realizing it’s burning through the battery life.  Any suggestions?

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.com to purchase a new remote. 

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4 Replies
Tidbitty
Supernova
Options
QLED and The Frame TVs
By chance some type of liquid was spilt on it?
Options
QLED and The Frame TVs
Sounds like a button is stuck
rfdkxdd
Cosmic Ray
Options
QLED and The Frame TVs
You could also try getting a new remote if there are not to expensive. I don't know though because I have not gone shopping for remotes
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.com to purchase a new remote.