Solved: Disney+ and Hulu will not work - Samsung Community

userg6yI4YhbiF · ‎12-09-2023

I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.

All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.

Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.

I get the following errors:

Hulu Error Code: P-DEV320

Unique Error ID: player-2-32191c7c

Disney+: no error code, just a message that something is wrong.

Samsung_Moderator · ‎12-12-2023

Hello! Thank you for reaching out! I would recommend attempting all of the troubleshooting steps listed in the following link. This troubleshooting has multiple steps after attempting each step please select yes or no go to the next step: https://www.samsung.com/us/support/troubleshooting/TSG01003027/.

Also, please check that your television is not in Shop mode: https://www.samsung.com/us/support/troubleshoot/TSG10002346/

If you are utilizing a VPN on your network, this could be the cause of some of the errors as well, try disabling any VPNs on the network and see if the symptoms persist.

If the steps above did not assist, the next step would be to have a technician evaluate and run diagnostics on the television to determine the best course of resolving this matter. If you have a newer unit and do not wish to proceed with repairs, you may check with your retailer regarding other options you may have available.

In order to set up service, please visit https://www.samsung.com/us/support/service to create your ticket. You can also reach out to our support team at 1-800-726-7864 or PM one of our moderators directly.

View solution in context

ChaosSaber · ‎12-09-2023

Reinstall or contact Hulu

userg6yI4YhbiF · ‎12-09-2023

I did both and they said it is Samsung. My Samsung Q60R doesn’t have the problem and it is running software package Samsung software version:T-MAlSMAKUC-1406.4,B0970101/070104,BT-S

I now have to plug in my Google TV/ Chromecast and use that software instead.

ChaosSaber · ‎12-09-2023

I know its a pain, but have you reset the TV to default?

userg6yI4YhbiF · ‎12-09-2023

Yes, I reset the TV 3 times and unplugged it for 3 minutes each time. I reset the Samsung hub twice as well.

ChaosSaber · ‎12-09-2023

Ok and you are using WiFi on the TV? If so try to hardwire it

userg6yI4YhbiF · ‎12-09-2023

It is hardwired.

ChaosSaber · ‎12-09-2023

I am stomped

ChaosSaber · ‎12-09-2023

Did you research to see if its a known issue with that model?

userg6yI4YhbiF · ‎12-09-2023

I could not find any. It just started 2-3 days ago. The first 2 days, Disney and Hulu were working fine. The updates are current for this model, and it shows 1310.3. My older Q60R is on 1406.4, so I don't know if they are rolling out new updates.

Original topic:

Disney+ and Hulu will not work

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Original topic:

Disney+ and Hulu will not work

1 Solution

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