QN50QN90 Audio Sync

[useryuldcBg38J]

It seems the audio (voice) does not match the video (mouth). Will the adjustment in the sound tab fix or will something else be required?

[Samsung_Moderator]

Hi there, Thanks for asking about this. There's a few different possibilities that could be causing this. First, could you confirm what, if any, devices you are using? (For example, a cable box or streaming device, and a soundbar) Additionally, does this issue occur on all inputs and channels? Lastly, have you confirmed the TV software is updated? 

[useryuldcBg38J]

Using a cable box (uverse), it varies on different channels (I suspect it could be the cable), the tv software updated recently.

[Samsung_Moderator · Accepted solution]

The cable box would be the cause of the audio issues especially if this is not happening on any other apps directly from the TV such as YouTube or Netflix etc. Please let me know if it is also occuring on those apps.