I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung servers are down for maintenance (for a week straight) so none of his smart TV features will function. His router and internet are obviously working for every other device on his network. Are there any suggestions to resolve his issue?
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. http://www.samsung.com/visitcountry
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If it helps, I had connected my tv by LAN cable... it had internet access but wouldn't connect to their store. I switched to WiFi and it all worked perfectly.
Did you get this figured out? We are on day three, Samsung phone support told us to wait 48 hours. I just called back and their offices are closed on Saturdays.
I have solved it for real. Same issue with my new tv, wouldn't download the terms so I could use it. All you need to do is download the Samsung smart things app and it'll find your tv (make sure the phone and tv are on same wifi). Voila, you can accept the terms in your phone and your tv now works
