I have a Q6FN (2018) model which is 2 days old. Last night I was in the settings adjusting the picture for the first time and today when the television was turned on, the Home button on the remote doesn't do anything. Light flashes red on the remote, no menus, no app bar, no nothing. Can't change inputs with the remote, settings or really anything important at all.
I researched it a bit and have tried the following so far: I unplugged the television while off, waited and then plugged it in. Power it up (with the remote) and still nothing. Repeated that process a few times. I have also re-synced the remote (hold Play / Back simultaneously for 3 seconds). It re-syncs successfully, still nothing. All the other buttons on the remote function normal, even the "long" press function of home works which brings up the remote assistance reference number. Short press of Home to access pretty much anything important is the culprit.
Other solutions I've read involve accessing settings to reset the Smart Hub etc. which is of course impossible because I can't get to the settings in the first place.
A little side note for flavor: 7 months ago I got a full refund on a Samsung KS8500 which had 4 repairs in a single YEAR, under warranty. After battling Samsung. I SWORE I would never buy another Samsung product and sat on the money until 2 days ago where after a lot of research I decided to take the leap...give them a second chance. It has the features I want (gaming). It looks great, price isn't bad. My frustration level is well beyond 9000. You know what they say, "fool me once".
Like many others. I have this as well with my 3 month old TV. The home button hasn't worked ever since the TV auto updated to version 1202. I hope the new update comes out soon and please fully test your updates before distributing it out to consumers.
Same issue! I bought the QLED 70" only bout 5 weeks ago and home button stopped working this week! Im going to call toniht to see about getting this usb update or whatever. MAD!
Same thing is happening to me this morning. Home button does nothing but a few seconds later you can hear the sound. Using voice control I can reset the hub and it works for a few minutes then stops again. Really annoying to keep resetting everything constantly. I'd like to see a permenant fix for this very soon.
userka0HkfET8N and Dgammon have either of you tried the cold boot steps listed previously in the thread? Should help at least temporarily. We've got this escalated and will update with more information once we have it.
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userka0HkfET8N and Dgammon have either of you tried the cold boot steps listed previously in the thread? Should help at least temporarily. We've got this escalated and will update with more information once we have it.
Yes @Samsung_Stephanie multiple times and it doesn't change anything. A few seconds after hitting the home button you can hear the sound that usually means the smart hub is closing I've reset the smart hub using voice control a few times today and it'll work for a little while then go back to not working . It's really annoying having to constantly re-enter passwords all da
I completely understand, at the moment I don't have more steps to offer but I've been in discussions about this with the specialist for most of the day. I'm hoping to have an answer soon and will update everyone publicly here as soon as we get something concrete.
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