Samsung Neo QLED 4K Smart TV (2023) Model: QN85QN90CAF Software Version: T-PTMCAKUC-0080-2011.0, E0371410, BT - S
On Saturday, Dec 7th, 2024 at approximately 9:30 PM CST, I lost the ability to use my streaming apps Samsung TV Plus, Hulu, and Sling. Since that time I have worked with Hulu and Sling and they have no solutions and had me contact Samsung support. I have chatted twice before and I only receive support that is equal to the resources that I found on their support website for "apps not loading".
I have deleted and reinstalled each app multiple times. I have cleared the cache for each app under "Manage Storage". I have cleared the cache for the TV by executing "Start Device Care". I have soft reset the TV by holding the power button on the remote. I have hard reset the TV by unplugging for 1 minute. I have reset the Smart Hub. I have factory reset the TV. I have attempted to Update Software from the online and USB (downloaded from Samsung for my TV model) locations. I received a message that "No Updates are available..." under both scenarios. I hard reset all my networking equipment, wired and wireless.
In my home I have this TV which is not working, and 2 PCs, 2 Samsung Galaxy S24s, and 1 iPad which are all working with Hulu and Sling great. I have been using my S24 to mirror Hulu since the TV is not working on its own. I would very much like to use my 85" TV as it is intended to work, though.
I saw one resolution where the user edited their DNS settings. How can I access my network configuration to manually set the DNS servers on this model? It all looks automatic?
I am now only able to watch Live TV via the HDTV antenna or mirror my S24. Are there any troubleshooting steps that are available beyond what is on the Samsung website?
If it was possible to buy a dumb TV, I would. I have never used them, always prefer a streaming device. Apps are updated more frequently ensuring that they mostly work.
I am currently using Walmarts Onn Google TV Pro device. It is very fast has 32gb of storage, hands free using the built-in nest speaker. It's on sale on for $39.
