I have a Q6FN (2018) model which is 2 days old. Last night I was in the settings adjusting the picture for the first time and today when the television was turned on, the Home button on the remote doesn't do anything. Light flashes red on the remote, no menus, no app bar, no nothing. Can't change inputs with the remote, settings or really anything important at all.
I researched it a bit and have tried the following so far: I unplugged the television while off, waited and then plugged it in. Power it up (with the remote) and still nothing. Repeated that process a few times. I have also re-synced the remote (hold Play / Back simultaneously for 3 seconds). It re-syncs successfully, still nothing. All the other buttons on the remote function normal, even the "long" press function of home works which brings up the remote assistance reference number. Short press of Home to access pretty much anything important is the culprit.
Other solutions I've read involve accessing settings to reset the Smart Hub etc. which is of course impossible because I can't get to the settings in the first place.
A little side note for flavor: 7 months ago I got a full refund on a Samsung KS8500 which had 4 repairs in a single YEAR, under warranty. After battling Samsung. I SWORE I would never buy another Samsung product and sat on the money until 2 days ago where after a lot of research I decided to take the leap...give them a second chance. It has the features I want (gaming). It looks great, price isn't bad. My frustration level is well beyond 9000. You know what they say, "fool me once".
after about an 2 hours on the phone with samsung i finally got someone from there level 2 department that was able to tell me for my tv Q6 65" fn that the update on there site isnt the current update which is 1202.3, he confirmed he is sending me a usb with update 1209.1 which isnt currently on their site as of yet. hopefully this sorts the problem and hope this helps some people with similar tv's once usb arrives i will confirm if the issue is fixed, also the operator confimred they are very aware of this issue from these forums so hopefully they are def looking into it
I had the version prior to 1202.3 and still had problems. 1202.3 was released on Dec. 20. I don't think they confirmed this remote home button issue was a problem soon enough to include it in that release. That being said, I wish they would push an update to fix this already. It's ridiculous!! I'm not likely to purchase another Samsung TV again. There is far too much competition out there to have to deal with this sort of thing. If they really valued their customers an update would have been made available very shortly after the issue was brought to their attention.
I came home tonight with the same issue. The home button on my remote does nothing. The red led blinks, but I have to talk and use Bing to switch inputs. Did a full TV reset and nothing fixes it. I'm sure its a firmware issue, but I'm still inside my 90 days from Sam's Club, so I may take it back and go get an LG OLED afterall instead. Love the picture, but this situation is unprofessionsal and lacks proper customer care!
18th feb AUS i recieved the update from samsung 1209.3, installed on tv. once installed unplugged power and let it power down gave it couple minutes. turned it on and gave it time to log into accounts etc. give it couple mintues to do its thing as i was worried coz my voice command wasnt working after it just give it time. home button now works and all issues seem to be solved, but will give it 24-48 hours as my tv worked for a day before it had an issue also. as far as i know 1209.3 isnt up on there site yet so i had to get them to send me a usb with the update on it hope this helps people
I too now have this problem. Had my tv since July 2018. I have 1202.3 last updated in December. Home does not bring up the overlay but I can hear the audio it plays when it would usually disappear from no user input. This is so weird as it just came out of nowhere. Anyone know when they are planning the new firmware release for download? I don’t have 2 hours to waste on the phone to have them mail a usb stick!
@joe2000gt We are currently waiting on our product specialists to provide more information, but we do not have a release date yet. We are sending this information to the product team to request updated information. We apologize for the inconvenience.
Would it be more expedient to request these usb sticks ourselves or to wait until the firmware is released? Can you at least provide us with a ballpark guess?
We have our specialists looking into this and so far they don't think that 1209.3 is a version that has been release in the US yet. They did say that a Cold boot should get you back up and running at least for the time being though. I'll list out the steps below.
Cold boot:
There are 2 ways to perform a cold boot on the TV.
1) Aim the remote at the TV and press and hold the power button for 5 seconds.
2) Turn the TV back on
Or
1) Unplug the TV for at least 30 seconds
2) Plug the TV back in and turn it on.
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