We have bought a Samsung frame tv 75” but it has many faulties, we have had 2 visits from Samsung and nothing was done. The last feedback my partner had was about updating software but we know is a hardware fault. Samsung disappointed
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
the system is really slow, it freezes and its really slow to go in and out applications. not only that, we need to keep plugging in and out the sound bar because it does not keep connected. A technician came to our house, said it was going to take the tv away, then samsung called us back saying that its a software problem and when they get to update it they will let us know. thats very poor
Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html
