I have just purchased Frame TV model QN65LS03DAFXZA from the US, I am based in the Cayman Islands. I am able to use Art mode but there is no option to subscribe for or access the Art Store (I only have access to a small selection of complementary art saved to the TV) I have made several calls to customer service and have received no useful advice.
Hello! Thank you for reaching out! This could be a region access issue. Create a new Samsung account and try changing it to the US instead of the Cayman Islands. Please let me know if this helps!
Hello! Thank you for reaching out! This could be a region access issue. Create a new Samsung account and try changing it to the US instead of the Cayman Islands. Please let me know if this helps!
