I have a Q80 that is less than 5 months old. It has a red line running vertically on the left side of the screen. I called Samsung service on July 7th, I tried multiple times to get status information via chat and phone - only to get a call on July 19 telling me there are no service centers in my area and asking for pictures and then the service person cancelled my service ticket! I called this morning and now the service care person does not know if they can re-open the ticket.
Truly not feeling the Samsung family love.
So my question is this normal for others or did I just hit a streak of very bad luck with Samsung?
I apologize for the delay and I would be more than happy to assist with getting your TV serviced. Could you send me a private message with your ticket number? http://bit.ly/2ihPL97 once I have that, I should be able to ease those frustrations a bit.
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