Firmware 1520 Breaks CEC For Samsung Frame 2022

[userwDfn9dhHk4]

If you're considering buying a new Frame TV and use an external HDMI device (Xbox, Playstation, Apple TV, Nintendo Switch, Chromecast, etc...) the TV will not work correctly with them. Be warned.

Firmware 1520 update has broken CEC for Samsung Frame 2022 models (and possibly more). This means that Frame TVs returning to Art mode after using a device is functionally broken.

Devices that should be powering off the TV via CEC are no longer recognized by the Samsung TV, there are multiple threads about this but they tend to specifically mention devices (Apple TV, Chromecast, Xbox, Nintendo Switch, PS5, etc...).

The common denominator here is that ALL CEC power off events for ALL devices are now broken with the latest firmware update, they used to function correctly before this update.

If you hard power cycle the TV, the very first CEC power off event will work correctly, but then it never functions correctly again. Instead of powering the TV down or returning to Art Mode (whichever you have configured) the TV now sits in "Check device power" screen. This effectively breaks the entire functionality and purpose of having a Frame TV...which is that it returns to Art mode after you're done with whatever you're doing.

Samsung techs are blaming Microsoft, Apple, Google, Nintendo, and Sony and telling people to call their tech support. The common denominator here is Samsung, not every other device manufacturer.

The latest firmware update has broken Samsung Frame TVs, and there is no way to downgrade firmware. We all just get to wait while Samsung is blaming everyone else and not working on a fix. The tech that I spoke to was super nice, but told me that "my scenario is very uncommon" and that their firmware is not broken. This is objectively not true. This firmware update is broken. Please fix it, please let me downgrade. 

In the meantime, hopefully your device supports power-down and volume controls via IR. This isn't a long term solution though. Samsung needs to acknowledge this and roll back or hotfix whatever change broke this.

[AmyinNC]

Can anyone answer this for me, if I want to periodically use my firestick I am assuming this will be a problem for the art display. However, if I unplug the firestick and only use the apps loaded to the TV will the T V work as it should?

Meaning does the temporary use of an external HDMI device actually create a permanent problem or only while said device is plugged in? I really want a matte screen TV and I love that this will display art as we don't use the TV  a lot. 

[Wt888usa]

Well it’s Oct 18 now, anyone see any updates?

[JJL12]

no updates are available yet. 

[userwDfn9dhHk4]

Still broken, still no word from Samsung.

[DeltaIV]

Same issue, it’s quite appalling

[Slapppy]

This firmware fixed it for me. Testing few days now and no more issues. You still get the silly notification of your art settings otherwise no more issues. 

Model QN65LS03BAFXZA

Good firmware: 1601.8

Update: Spoke too soon. Just now it started to exit art mode and no connection blue screen. Wow what a joke on us. I’ll reset the whole thing again and see what happens. At least it worked great for a few days.

[97clubspec]

Neither firmware updates work for AU 55” LS03B version, it searches the USB but doesn’t find a compatible version. Still nothing locally from Samsung Support either.

[nagged]

same issue and after several tests can confirm its the latest firmware that broke CEC. A good test is to turn off the one connect box completely. After turning it back on CEC will work 1 time (like turning off a device and goes to art mode) but after that 1 time, it just never works again. Shouldn't be that hard to fix this huge bug.

[JJL12]

1602.3 just dropped and seems ok so far. 

[Paul1959]

solution: pull the power cable out of the one connect box for at least 6 minutes. then reconnect the power cable and problem solved is solved. Easy but this worked for me