Costco artwork promo not working

[katiedd]

Hello, I saw another post but i could not add to it. I spent 3 hours on the phone between cost and Samsung and the promocode does not load for the 2 or 3 years free artwork. It does not even give me the option of any promo code. When I click on promotions, it says nothing is available. I cant even pay if I want to. The eTV comes loaded with one god-awful photo that makes me dizzy. The entire reason I got this TV was to load pictures, it wont even connect to my phone so I can load pictures. A Samsung rep logged into my TV and said it is missing items to get a new one. I am worried the same broken TV will come from Costco again..... please help. This is so time-consuming and unnecessary. If you are going to give costco promos load the TV with whatever is needed. This is a nightmare. I just moved into a new building and the association is  have 2 TV's having the same problem. So Samsung is clearly giving Costco bad TV's...

[realaud · Accepted solution]

If the tv is defective, as the Samsung rep said it is, just return it to Costco and get a different one. The odds of you getting another defective tv are very low. If you have multiple tvs with the same defect, perhaps you should buy a different brand.